Placing an order is simple! First, browse our extensive catalog and find the medication you need. Once you've selected the desired quantity, click "Add to Cart." When you are ready to checkout, navigate to your cart, review your order, and proceed to the checkout page where you will be asked to provide shipping and payment information. We aim for a fast and secure checkout experience.

For many of the over-the-counter (OTC) or general wellness products available on our site, a prescription is not required. However, for certain prescription-only medications (Rx), we may require a valid prescription from a licensed healthcare provider. Please check the specific product page for detailed requirements. If a prescription is needed, clear instructions on how to submit it will be provided during checkout.

We process orders very quickly to ensure fast delivery. If you need to modify or cancel your order, please contact our support team immediately via phone or email ([email protected]) within 2 hours of placing the order. Once an order has entered the shipping process, we are unable to make changes.

While we strive to maintain accurate inventory levels, occasionally an item may run out of stock unexpectedly. If this happens after you have placed your order, we will notify you immediately. We will offer you the option to wait for the item to be restocked (with an estimated date), substitute it with a comparable alternative, or receive a full refund for that specific item.

We accept all major credit cards, including Visa, MasterCard, and American Express. We prioritize secure transactions and may offer additional payment options (like secure bank transfers) depending on your location. All transactions are processed through secure, encrypted gateways.

All prices listed on Luis-Diazar are displayed in United States Dollars (USD $). If you are ordering from outside the US, your bank or credit card company will handle the currency conversion based on the current exchange rate at the time of purchase.

We primarily serve customers within the United States (US). However, we do offer international shipping to select countries. Please check our Shipping Policy page or enter your destination country during checkout to confirm availability and associated shipping rates.

Delivery times vary based on your location and the shipping method selected at checkout. Standard domestic shipping within the US typically takes 5-10 business days. Expedited options are available for faster delivery. Once your order ships, you will receive a tracking number via email to monitor its progress.

Yes, absolutely. We understand the importance of privacy when ordering medications. All orders are shipped in plain, unmarked packaging. The exterior box or envelope contains no identifying marks related to the contents or our pharmacy, ensuring maximum discretion.

If your package is confirmed lost by the carrier or arrives visibly damaged, please contact our support team immediately (within 48 hours of expected delivery). We will initiate an investigation with the shipping company. Depending on the outcome, we will arrange for a free replacement shipment or issue a full refund.

Luis-Diazar is dedicated to providing only reliable and high-quality products. We source our medications from reputable, certified manufacturers. Every batch undergoes rigorous quality checks. We ensure all products adhere to strict international standards for purity and efficacy. If you have specific questions about a product's sourcing, please contact us.

Due to regulatory requirements concerning pharmaceutical products, we generally do not accept returns for opened or used medications. However, if you receive an incorrect item, a damaged product, or if there is an error on our part, please contact us within 7 days of delivery, and we will happily arrange a return, replacement, or refund for the faulty item.

Your privacy is our top priority. We use advanced SSL encryption technology to secure all data transmitted during browsing and checkout. We adhere strictly to data protection regulations. We will never share, sell, or rent your personal or medical information to any third parties outside of what is strictly necessary for processing your order (e.g., the shipping carrier).

Yes. Our website utilizes industry-leading security protocols, including HTTPS and PCI-compliant payment processing. You can shop with confidence knowing that your financial details are encrypted and protected against unauthorized access.

We are here to help! You can reach our dedicated customer support team through the following channels:

• Email Support: [email protected] (We aim to respond within 24 hours)
• US Toll-free Phone: +1 888 524 7141 (Available during standard business hours, ET)

For the fastest resolution, please include your order number (if applicable) when contacting us.